Browse our product catalog, open the product you want, choose the quantity, add it to cart, and proceed to checkout. At checkout you will enter your name, email, phone number, delivery address, city, and country. Review the product subtotal, the standard delivery fee of KSh 2,000, and the final total before placing the order.
Recline Haven Interiors
Frequently asked questions
Clear answers about products, ordering, delivery, payment, returns, and support.
Tap a question below for quick answers about ordering, colours, delivery, and showroom visits.
Yes. You can tap a WhatsApp order button from a product page, cart, or checkout page. The WhatsApp message includes the items you selected so our team can confirm availability, colour options, delivery details, and payment instructions. An order is treated as confirmed only after we have confirmed the item, delivery details, and payment or agreed payment method in writing.
The standard website delivery fee is KSh 2,000 per online order. The checkout total displays this fee separately from the product subtotal. This fee applies to standard delivery service for orders accepted through the website, subject to the access and delivery conditions on our Shipping policy.
For in-stock products and standard destinations, the website delivery schedule is a 4:00 PM East Africa Time order cut-off, 0 to 1 business day handling time, and 0 to 3 business days transit time, Monday to Saturday. The total estimated delivery time is therefore 0 to 4 business days. Orders placed after 4:00 PM may start processing the next business day.
We sell and deliver within Kenya. Standard delivery is arranged to the address entered at checkout or confirmed on WhatsApp. If an address is incomplete, outside our normal route, difficult to access, or requires unusual handling, our team will contact you before dispatch to agree the next step.
No. Product prices show the product price only unless a page clearly states otherwise. The standard delivery fee is shown separately during checkout and is added to the order total. This separation helps customers see the exact product cost and delivery cost before placing an order.
Product pages show the best available stock information at the time of viewing. Stock can change because the same products may be sold online, in person, or through WhatsApp. If an item becomes unavailable after you order, we will contact you promptly and offer a replacement option, a later delivery date, or cancellation with refund where payment has already been made.
Yes. Product images are provided to help you choose, but colour, texture, and finish can vary slightly because of lighting, photography, screen settings, and fabric batch differences. If colour matching is important, contact us before ordering so we can share current photos or advise on showroom viewing where possible.
Available payment methods are shown at checkout or confirmed by our team. For bank transfer, M-Pesa, cash-on-delivery, or other agreed payment arrangements, use only payment details issued directly by Recline Haven Interiors through the website, official email, invoice, or verified WhatsApp conversation.
Yes. We accept returns for both defective and non-defective new products within 14 days of delivery or collection, subject to the detailed conditions on our Returns & refunds policy. Exchanges are also accepted.
You can contact us by phone or WhatsApp at +254 757 381257, by email at sales@reclinehaveninteriors.com, or through the contact page. Please include your order number when asking about an existing order.
Need help?
Need help choosing recliners or confirming delivery?
Our team can walk you through sizes, colours, and delivery timelines for recliner sofas and living room furniture.