Terms of service

These Terms of service apply when you use the Recline Haven Interiors website, browse products, contact us, request a quote, place an order, use WhatsApp ordering, receive delivery, or request after-sales support. By using the website or placing an order, you agree to these terms together with our Shipping policy, Returns & refunds policy, and Privacy policy.

The website is operated by Recline Haven Interiors. Business contact details are: email sales@reclinehaveninteriors.com, phone or WhatsApp +254 757 381257, and showroom / return handling point Kenroid Warehouses, Imara Daima, Nairobi, Kenya.

You may use the website to view products, save items, add items to cart, place orders, contact us, and access support information. You must not misuse the website, attempt unauthorised access, interfere with security, submit false details, upload malicious content, scrape the site in a harmful way, or use the website for unlawful activity.

We aim to show accurate product names, images, descriptions, prices, stock information, categories, and specifications. Product images are for product identification and selection. Colour, fabric texture, finish, and apparent size can vary because of lighting, photography, screen settings, and manufacturing batches. Customers should contact us before ordering if exact colour, dimensions, fabric, or access fit is critical.

Product availability is shown in good faith but may change because the same stock may be sold online, in person, or through WhatsApp. If a product becomes unavailable after an order is placed, we will contact the customer and offer an alternative product, later delivery date, exchange, cancellation, or refund where payment has already been made.

Product prices are shown in Kenyan Shillings unless stated otherwise. The product price does not include delivery unless expressly stated. Delivery is shown separately during checkout. If a clear pricing error appears on the website, we may contact the customer before accepting, processing, or dispatching the order so the customer can proceed at the corrected price, choose another product, or cancel.

The standard website delivery fee is KSh 2,000 per online order. The fee is displayed as a separate delivery line at checkout and added to the product subtotal. Delivery terms, timing, access requirements, missed delivery rules, and damage reporting rules are explained in the Shipping policy.

An online order is submitted when the customer completes checkout or sends an order request through WhatsApp. We may review the order for product availability, payment status, customer details, delivery address, fraud risk, or operational issues before dispatch. Order confirmation messages acknowledge receipt of the order; dispatch depends on availability, payment or agreed payment method, and delivery readiness.

Customers must provide accurate name, email, phone number, delivery address, city, country, and any access information required for safe delivery. Incorrect or incomplete details may delay delivery, prevent dispatch, or cause failed delivery. Customers are responsible for promptly correcting errors before dispatch.

Payment methods and payment timing are shown at checkout, on an invoice, or confirmed by our team. Customers should pay only through payment channels issued by Recline Haven Interiors through the website, official email, invoice, verified WhatsApp conversation, or direct staff confirmation. We may withhold dispatch until payment is confirmed or an approved payment arrangement is in place.

We may delay, cancel, or request additional verification for an order if payment cannot be verified, customer details appear inconsistent, the order appears fraudulent, the customer cannot be reached, or the transaction creates a security concern. We may also refuse orders submitted through misuse of the website or false information.

Delivery is governed by the Shipping policy. Standard accepted deliveries use a 4:00 PM Nairobi cut-off, 0 to 1 business day handling time, 0 to 3 business days transit time, and a total estimated delivery time of 0 to 4 business days. Customers must ensure the delivery location is reachable and the product can safely fit through the access route.

Customers should inspect products on delivery or as soon as reasonably possible. Check model, colour, quantity, visible condition, included parts, and any obvious damage. Report visible transit damage, wrong items, or missing parts within 48 hours where possible, with photos and the order number, so we can investigate promptly.

Returns, exchanges, refund timing, product condition requirements, and return method are governed by our Returns & refunds policy. We accept returns for defective and non-defective new products within 14 days, accept exchanges, use in-store / return handling point returns, charge no restocking fee, and process approved refunds within 7 days.

Customers who want to cancel should contact us as soon as possible. Cancellation before dispatch is generally easier to process. If an order has already been dispatched, delivered, or specially prepared, it may need to be handled through the Returns policy. If payment has been made and cancellation is approved, refunds are processed according to the payment method and applicable refund process.

Where a product warranty applies, the coverage depends on the product, manufacturer, seller terms, and the nature of the issue. Normal wear and tear, misuse, stains, burns, cuts, water damage, unauthorised repairs, pest damage, incorrect handling, commercial misuse, or damage caused after delivery may not be covered. Contact us with your order details before arranging repair or service.

Promotions, discounts, coupon codes, or special offers may have specific dates, stock limits, product exclusions, or channel restrictions. A promotion is valid only if it is active, correctly applied, and accepted at checkout or confirmed by our team before order completion. Promotions cannot always be applied retroactively after an order has been placed.

Website text, layout, graphics, product photography, branding, logos, and design elements are owned by Recline Haven Interiors or used with permission unless stated otherwise. Customers may not copy, reproduce, republish, or commercially exploit website content without written permission.

If you send enquiries, reviews, photos, or messages, you confirm that the information is truthful to the best of your knowledge and does not infringe another person's rights. We may use messages and order history to provide support, resolve disputes, improve service, and keep business records.

To the maximum extent allowed by law, Recline Haven Interiors is not liable for indirect, incidental, or consequential loss arising from website use, delayed delivery caused by events outside our reasonable control, third-party service interruption, customer-provided address errors, or misuse of products. Nothing in these terms limits rights that cannot legally be limited.

We are not responsible for failure or delay caused by events outside our reasonable control, including extreme weather, road closures, strikes, public holidays, carrier disruption, internet or hosting outage, payment provider downtime, security incidents, supply disruption, or government restrictions. We will contact affected customers where practical.

We may update these terms to reflect operational, legal, payment, delivery, product, or website changes. The version published on the website at the time of order generally applies to that order unless a legal requirement or written agreement states otherwise.

These terms are governed by the laws applicable in Kenya. If a dispute arises, the customer should contact us first so we can try to resolve the issue quickly and fairly through customer support.