Privacy policy

This Privacy policy applies to visitors, customers, account holders, WhatsApp leads, enquiry senders, and anyone who interacts with Recline Haven Interiors through the website, contact forms, checkout, phone, email, WhatsApp, social media, showroom, or support channels.

We may collect your name, email address, phone number, WhatsApp number, delivery address, city, country, order details, product interests, saved items, cart contents, payment references, support messages, return requests, and any information you voluntarily provide when contacting us. We may also collect technical information such as IP address, browser type, device type, pages viewed, referring pages, timestamps, cookie identifiers, and security logs.

When you place an order, we collect the information needed to create, confirm, fulfil, deliver, track, support, and account for that order. This includes customer identity details, delivery details, ordered products, quantities, order total, delivery fee, order status, communication history, and related fulfilment notes.

We use customer information to operate the website, respond to enquiries, provide quotations, process orders, arrange delivery, send order confirmations, provide customer support, handle returns, prevent fraud, improve our product range, measure website performance, comply with legal obligations, and keep business records.

We may contact you by email, phone, SMS, WhatsApp, or other contact details you provide about order confirmation, payment verification, delivery timing, address clarification, product availability, returns, refunds, warranty support, or customer service issues. These service messages are part of fulfilling your order or request.

Where permitted, we may use analytics, advertising pixels, conversion tracking, and similar tools to understand how customers find and use our website. These tools help us measure advertising performance, improve product pages, and reduce irrelevant marketing. You can control cookies through your browser settings, but some website features may not work correctly if cookies are disabled.

Our website may use cookies and browser storage for essential functions such as cart storage, saved items, login sessions, security, preferences, and analytics. Essential cookies support checkout and account features. Non-essential measurement tools may help us understand site usage and advertising results.

We may share only the information necessary with service providers who help us operate the business, including hosting providers, email providers, SMS or WhatsApp providers, delivery partners, payment processors, analytics providers, advertising platforms, security tools, accountants, or professional advisers. These parties receive information only as needed for their role.

We may disclose information if required by law, court order, tax obligation, regulatory request, fraud investigation, safety issue, or to protect our rights, customers, staff, property, systems, or business operations.

We keep order, payment, delivery, return, and accounting records for as long as reasonably necessary for fulfilment, customer support, tax, legal, audit, dispute resolution, and business record purposes. Enquiry and marketing information may be kept while it remains relevant or until deletion is appropriate.

We use reasonable technical and organisational measures to protect customer information from unauthorised access, loss, misuse, or alteration. No online system is completely secure, so customers should also protect their devices, passwords, email accounts, and payment details.

You may contact us to ask about information connected to your order or enquiry, correct inaccurate contact details, request reasonable updates to account information, or ask privacy questions. We may ask for enough information to verify your identity before acting on a request.

Our website and products are intended for adults or customers acting with appropriate permission. We do not knowingly sell to children or intentionally collect children's personal information for marketing.

Our website may link to third-party websites or platforms such as social media, WhatsApp, payment providers, or map services. Those services have their own privacy practices, and customers should review them when using those platforms.